Kent-based Zendbox, an eCommerce fulfilment specialist, has expanded significantly over the past year, growing its team from 20 to 80 employees and increasing its number of fulfilment warehouses from one to four. This expansion has been fuelled by increased order volumes and the acquisition of new clients, including SMEs and established brands like Exhale, USN, Puresport, and fourfive.
In 2023, Zendbox processed more than three million orders, connecting eCommerce platforms such as Shopify, eBay, and Amazon with its own virtual warehousing and inventory management technology. This system enables retailers to optimise their operations and provides them with enhanced visibility of their supply chain activities.
James Khoury, Zendbox’s CEO and founder, said: “We are proud to be the third-party logistics provider of choice, for growing eCommerce brands. Investing in expanding our operations is essential to giving merchants the technology, and economies of scale they need, to maximise customer retention, enhance customer experience, and minimise overheads.”
Zendbox’s state-of-the-art fulfilment centres now store over 100,000 fast-moving consumer goods (FMCG), across 100,000 square feet of space. Khoury added: “We are a technology-driven business, and we achieve 99.999% picking accuracy. Additionally, 99.7% of orders are received and shipped the same day, thanks in part to our 10pm order cut-off time. This allows SMEs and established brands to go head-to-head with Amazon.”
Complete Strength’s founder, Rob Whitfield, has seen improvements since Zendbox introduced its later order cut-off time: “The majority of our orders will come in of an evening. When we had an earlier cut-off time, we missed out on sales. Now we’ve got a later cut-off time with Zendbox, we get less abandoned carts. We have also noticed customers are shopping with us simply because of the later cut-off time.”
Khoury concluded by noting the potential for future growth: “The global eCommerce fulfilment market is expected to grow with a CAGR (compound annual growth rate) of 13.12% through to 2030. To support this, we have plans in place for continued operational growth, to help retailers expand internationally, and offer their customers greater levels of order customisation.”